Smart Business Solutions

Knowledgebase
 

  Infusion uses two main forms of searching, Primary and Filtered.  You can set your system up under Admin / Defaults / Manage System Default - Search Options, for Customers, Suppliers, Products, PriceBooks, Jobs (Completed Only), Staff, Customer Items,...
WHEN CREATING A CUSTOMER INVOICE THE FOLLOWING RULES ARE USED TO DETERMINE WHICH G/L SALES CODE THE PRODUCT/SERVICE IS CODED TO: If an item is coded straight to a G/L code (ie in the Code column) of the Invoice the Sale will go against this G/L code I...
We have a lot of All Received Purchase Orders in our Manage Purchase Orders screen. What are they and how do we deal with them? SOLUTION These are Orders where Product has been receipted into Infusion but the Supplier Invoice has not been processed ag...
The Netuser field in Infusion tables displays who a record was last locked by
Message: The resource file is not valid. Overwrite it with a new empty one? Resolution: Check to see if there are any FOXUSER.* files in the Infusion folder (also System32 since it is referring to that). If there are, then DELETE them.
My Accountant who has previously looked at Infusion is asking for my licence key, can I have this please? SOLUTION Your Accountant does not need this to open the back up.  Please ensure that they are using the same version of Infusion that the backu...
Setup of the ARL.Net invoice export routine / key file requires 1) The file ARL.Net.txt needs to be saved into the Infusion folder and contain: ftp site url Username Password 2) the file wwipstuff.vct and wwipstuff.vcx saved to the Infusion fol...
If you get the following error when trying to preview a label it means that the label layout in Infusion won't fit on the label the printer is setup for. To fix this go to the Report/Label Editor. If the layout is not sitting within the label or the ...
Demo data was upgraded in Version 8.310.  This includes a date shift function, when the Demo Data is first opened. CUSTOMERS: ALICE SMITH (1000) * Alice has a Customer prompt note and another note that does not prompt. * She has two Delivery Add...
My staff member has receipted a Customer Payment by Eftpos when it should have been Cash. How do I change this? SOLUTION There are several options for this depending at which point of the payment it is realised the method is wrong. Option 1: Admin...
I have discovered that a Product has been set up incorrectly and it does not have Serial Tracking ticked on it.  I can't tick the flags because they are greyed out, how do I fix this?  SOLUTION Before making any changes there needs to be zero stock on...
A Most Recently Used list (MRU) gets added to every time the Search and Select feature is using is used. Maximum MRU list contains 10 items per module per User. The list is accessible in three ways: _Alt + Down Arrow_    This will scroll through the...
I need to reprint a warranty, how do I do that? SOLUTION If you have the Invoice Number or the Customer Name, go to the Invoice / Quotes screen.  Tick include Posted and search for the Invoice Number or Name.  When the invoice is showing on your scree...
Products can each have multiple images stored against them. The actual Image files are stored in Infusion Data Images Products XXX so they can be backed up and restored easily; and can be retrieved for reports / layouts. The IMAGE column in the PRODUC...
My Client has purchased a product and it has broken down.  I now need to repair it and charge the repair back to my Supplier.  How do I do this? SOLUTION Create a Job and under type you will see four different Warranty types  Select the one that app...
Predesigned custom layouts for Electrical Certificates of Compliance are stored: \DEVSRVSoftwareVFPCustom Layouts By ModuleElectrical Certificates [http://infusion.kayako.com/staff/Knowledgebase/Article/Edit/\DEVSRVSoftwareVFPCustomLayoutsByModuleElectr...
 I have swapped my Sales Rep and now when I run the Customer Sales Analysis report I am still seeing the old rep. SOLUTION Open Invoices/Quotes / Manage Invoices - Tick to include Posted Invoices search for the correct invoice or invoices. Right Clic...
How do I remove a Product from stock and place it in the Rental Hire Module?   SOLUTION   Create an invoice to your own company where the first line is the product code, with qty of 1 and at cost price. You can keep adding products if necessary. ...
To make drives available in Windows 10 so DEP can be set on ibsapp the following registry key needs to be set:   HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/Policies/System and create a new DWORD entry with the name EnableLinkedConn...
To activate SEO go to the Developers Config Other SEO Manager and select Using SEO Manager ignore comments about having to purchase it.
When creating Letters: ‘letters.frx’ is used for emails ‘letters2.frx’ is for print/preview
See: http://www.techerator.com/2010/10/fix-print-driver-host-for-32bit-applications-has-stopped-working-error-in-windows-7/ [http://www.techerator.com/2010/10/fix-print-driver-host-for-32bit-applications-has-stopped-working-error-in-windows-7/]
Can I set the correct quantity of labels to print when my stock arrives?  I always have extra labels or not enough. SOLUTION By either setting a flag in Admin / Defaults / Manage Product Defaults - _Print Labels when Receiving Products_ or ticking the...
DYMO LABEL WRITER 450 _PRINTER SETTINGS_ Start Menu > Devices & Printers Right click on the label printer, set as default (green arrow now on icon). Right Click on Dymo Printer and select Printer Preferences, check settings are set to: Click on th...
I want to see what my Staff have sold within a time frame.  Which report should I use? SOLUTION Under Customer / Sales Analysis / Date Range Select the date range and Using Sort Order 1 select Sales Order - Sales Rep, Sort Order 2 - Invoices. Usin...
When the Integrated EFTPOS system is used in Infusion, the receipt data is stored in the table EFTRCPTS.DBF - in the field or column RECEIPT. When an Invoice, Rental Hire or POS docket is printed or reprinted that receipt information is available to be ...
My Supplier sells me a bulk quantity of a product, how do I break this down to sell as individual units? SOLUTION If the Product already exists in your system and has stock on hand it is recommended that you create a new product code.  This needs to b...
To add a link to a website in a Product displaying on a website enter html text like Yahoo Website to have a link of Yahoo Website [http://infusion.kayako.com/staff/Knowledgebase/Article/Edit/http:/www.yahoo.com] disp...
If a user is getting an error that includes a reference to SPF (Sender Policy Framework) when emailing from the Onenet hosted server eg Server refused mail at END OF DATA - 550 5.7.1 Message rejected (SPF) then the required action is for whomever hos...
How do I print or email a range of invoices? SOLUTION From the Manage Invoices screen enter in the range of invoices you wish to reprint.  In the example below I have sorted by Primary Account 1000 then Enter Included Posted invoices Used the Date...
I have added a note using the /N feature and then changed it but when it prints, the original note appears. SOLUTION When using the /N function as below, the text box was opened up and the sentence was entered. But for the next image the text box wa...
Can I set  up a discount based on a specific range? SOLUTION Yes, the best way to do this is by having your Customers and Products set up into Groups and using the Discount Matrix functionality   Customer Groups are setup in Admin / Settings / Manag...
I want to delete a Fixed Asset but get a warning to say I cannot at this time, why not? SOLUTION An asset cannot be deleted while it has value, so it needs to have a total of zero. Do a sale of the asset for the total purchase value, but only after...
To use the "Trade In" feature  set up the defaults found in Admin / Defaults / Manage Products - Trade In.    The Product Code created when processing a Trade In item is set from the "Trade In Prefix" and "Next Trade In #" fields. The "Post Sale Pro...
How do I credit a Rental Hire?  SOLUTION  Return the original Rental Hire Create a new Rental Hire with the same information.  Enter the quantity as a negative and Return.   THE EXAMPLE BELOW IS FOR A CASH SALE CUSTOMER   The Customer Acco...
Shipping Methods Setup [http://downloads.infusionnz.com/webimages/HowdoIsetupmyshippingmethods.pdf]
How do I remove a job from the Job Scheduler? SOLUTION Open the job from either the Scheduler or the Job Management Screen.  Click on the Schedule tab and delete the line, this will remove the job from the Scheduler.
DIRECT DEBIT MODULE INTRODUCTION The Direct Debit module allows for Direct Debit Customer Payments to be created within Infusion and the transactions entered straight into the Bank Reconciliation. An extract file is created and sent to the Bank in ord...
The staff codes - STAFF and POS - are not able to use the time clock. If you wish to have POS use the time clock copy the POS staff id and assign it a new staff ID, and set up the login details .
An alternative solution for exporters that can receive the tax invoice for payment months prior to receiving the goods into stock.  The problem here is that the month the invoice is received into increases the purchases (showing a huge loss for that month...
HOW DO I RECONCILE THE GST RETURN WITH THE CASHBOOK (INVOICE BASIS)   * GST on Expenses from the GST Summary report must equal the GST on the Supplier Transaction report plus the GST on the Cashbook Audit trail  * Print the GST Summary report for th...
My Customer has a credit on their account, how do I refund this back to them? SOLUTION To repay the refund into the Customer simply go to Customer / Receive Payment. Enter the date and method as necessary.  Then enter the credit amount into the Payi...
My Supplier has given me six months to pay an invoice, how do I record this? SOLUTION This must be done when you are initially entering the Suppliers Invoice from Purchase Order or Supplier no Products. On the left hand side is a button for Deferred...
How do I show the Latest or Average Shipping Cost for my Products? SOLUTION This column is populated when receiving in a Packing Slip or Invoice.  After populating the Receive column select F12 and the Shipping Costs screen appears. Select either "F...
The following settings are recorded at the time a Job is Invoiced. Reviewing these will allow you to tell which settings were used. JMDETFROM 1=from Actuals 2=from Quoted JMPRODDET 1=Full Detail 2=Summary 3=Summary By Dep 4=Total 5=Do Not Include 6=Do...
I am getting a message that says my daily backup is overdue. Why am I getting this and how can I stop it? SOLUTION This message appears because in Admin / Defaults / Manage System Defaults the option "Check for last backup daily" is selected. If a b...
What options do I have to Authorise my Supplier Invoices? SOLUTION Under Admin / Defaults / Manage Supplier Defaults there is a Flag.    If ticked it will Automatically tick all Supplier Invoices for payment. If unticked then the entered Supplie...
Why does Infusion crash out for no reason? SOLUTION There is always a reason, we just need to find it.  If you do not receive an Infusion Error Message then the next option is to use the search function at the bottom of your screen to locate the Event...
When I open an Invoice (or Quote, Job or Purchase Order) what does Available Quantity mean and where do the figures come from?   SOLUTION   The Available Qty that shows on the Invoice screen (bottom left box) indicates the Total Available Quantity...
Infusion has three General Ledger accounts for each stock account. An Opening Stock Account which is linked to a Closing Stock Account (both in the Profit and Loss section of the Chart of Accounts) the Closing Stock Account is linked to an Inventory Acc...
When I UPDATE STOCK VALUE TO G/L it is reporting on Latest Cost. How do I change so it reports on Average Cost? When the Product Valuation Report is printed Eg. Product Valuation Detail - By Closing Inventory the report will show the Latest and Averag...
When I run my back up from a Workstation it is not completing - it goes to Not Responding. SOLUTION First of all check the location that you are backing up to. From the Admin menu run a Reindex to compress the size of the file to be backed up and bac...
If there is no stocktake in progress there should be no quantity in either OLDONHAND or OLDALLOC field of the Product. You are free to delete the quantity from these fields if you see them filled in this situation. This is a carry over from preV8.00 and...
Brother QL-500 PRINTER SETTINGS Start Menu / Devices and Printers Right click on the label printer, set as default printer (green arrow not on Icon) Right click on the Brother Printer and select Printer Preferences, check settings are set to the f...
Duplicating the Customer Account will not copy the Contract Rates. This can be done by using the file where the contract rates are stored So you could copy the record for the account eg Use Custrate Copy to custrate1000 for account = 1000 use ...
I am trying to export a report to Excel and getting an error - Problems During Load SOLUTION One possible cause could be that there are odd dates in the data When the dates were repaired the report successfully exported. In the above instance the ...
Where do the Other values in the Management Console screen come from? These come from G/L Codes used on invoices To locate these transactions run the Sales Analysis Reports for the relevant date range and use the Sort Order 1 Product Code. In in examp...
To update a STIHL Pricebook download the new STIHL Pricebook from B2B and make note of the folder you have saved it to. Check Admin / Manage Import Routines to see that you have STIHL Pricebook import is set up. Create a backup before importing any Da...
 Honeywell Intermec PF8d PRINTER SETTINGS Start Menu > Devices & Printers Right click on the label printer, set as default printer (green arrow now on icon). Right Click on the Intermec Printer and select Printer Preferences, enter in the label fro...
How do I process I Layby Sale? SOLUTION To process a Layby sale you will have to set up the Customer account.  In Admin / Defaults / Manage Customer Defaults > Layby, enter in your standard terms for a Layby Sale and these will print on the invoice. ...
Version 8.410 has seen the introduction of the option to prompt to print delivery labels when saving or posting Invoices.  A flag must be set up under Admin / Defaults / Manage Customer Defaults > Invoices When printing a packing slip or invoice the f...
HOW DO I UPDATE JAVA ON THE HOSTED SERVER? It needs to be installed with an administrator account. Install it by manually downloading the offline installer from their site: https://www.java.com/en/download/manual.jsp [https://www.java.com/en/download/...
My Customer has a zero balance and when I tick the Inactive box I am still getting a warning, why? SOLUTION The warning above refers to Customer Items (OPE's) that are still active.  Open the Customer Items module and make the items belonging to this ...
How do I create a new Bank Account? SOLUTION From Financials navigate to an existing bank account and rest the highlight bar on the account. From the menu at the left select the duplicate button and enter the new GL code. Using the Duplicate option ...
How do I set up a Link to a PDF for a Product?   SOLUTION From the Developer menu go to Configuration / Products / Downloads 1) Select "Enable product downloads" 2) For the Suffix Search Options setup of ".pdf|Download PDF" a link to any PDF file...
How do I show my Customers the discount they are receiving?  At the moment they are not seeing it. SOLUTION All of the standard invoice layouts except the Professional Layout will show the discount.  But if the invoice has been Customised this may nee...
My new barcode scanner is not scanning my labels correctly, how do I fix this? SOLUTION If all of the POS defaults are set up and the barcode scanner is still not reading it may need to be configured.  If it came with a manual or you need to locate on...
My Customer paid into my Bank Account with out providing a Remittance and there was a balance left over which I put to Unallocated.  Months later they have come back and said it was to pay off another Account.  I am unable to delete the Customer Payment, ...
If a client with an old customised CUSTSA40 which won't run because of changes made in more recent versions of Infusion a standalone version of the report can be created that still uses its own parameters. ie, no new functionality that has been added to...
To import Customers from the Admin / Manage Import Routines amd Admin / Import Data menu options use the Account Type field in the routine and set this to 1 in the import file for Individuals and 0 for Organisations.
Under Invoices / Quotes is the option to Credit and Recharge, Credit and Copy an Original Invoice. NB _the utility will not recharge a POS invoice with payment or recharge back to a job._ Enter in the original Invoice number and select the option you ...
Where is the Subject line of an Email set up from? SOLUTION To see this go to Admin / Manage Email Defaults / and select the relevant button.  Invoices, Statements, Quotes, Receipts are all followed by either the transaction number or Account number. ...
To setup a user for Tyro Integrated EFTPOS they need to: 1) be on v8.300 or above (Australian version) 2) have the VFPCOM Utility Installed on each machine that will use Tyro EFTPOS. This is located in \DevsrvSoftwarevfpvfpcom [file://\DevsrvSoftwarev...
* Click on SAVE TO MY COMPUTER AS * Select either CSV or CSV (WITH OPTIONS) * CLICK SAVE -- DO NOT OPEN THE CSV FILE DIRECTLY WITH EXCEL! * Open a new worksheet in EXCEL (_see below for Excel screenshots._) * Open the DATA TAB * Click on the ...
How do I enter opening balances in the General Ledger for a new or newly converted company? The opening balances for the control accounts (Debtors, Creditors, Inventory and the Bank Accounts) need to be entered in via a journal or Enter Opening Year Bal...
How do I import a Pricebook? SOLUTION Manage Pricebooks Go to Products / Pricebooks / Manage Pricebooks and check to see if there is a Pricebook set up, if there is go to Importing Pricebooks and ensure the fields are correct. If not select Add an...
How do I transfer amounts from Purchases to Assets? SOLUTION You will need to enter a General Ledger Journal        Select FINANCIALS / TRANSACTION JOURNAL (i) Click the NEW tab (ii) Enter ID (iii) Enter Batch Description (iv) Tick Recur...
Product Running Balance The transaction tab on the Product Enquiry screen will display a running balance on the right hand side of the form, which shows the quantity on hand balance after processing each transaction. No running balance is displayed fo...
Some computers may require DEP settings turned off for Infusion. To determine if a computer requires this log into Infusion and try to open and re-save an existing record. For example, a Customer Account, or a Product Code. If you get an error saying “Fat...
   ZDesigner GC420t PRINTER SETTINGS From the Start Menu locate the Devices and Printers.  Right click on the label printer, set as default (green arrow now on the icon)   Right Click on the ZDesigner Printer and select Printer Preferences, chec...
On a normal invoice - the Sold By is the Customer Rep and that goes into REP - and the Entered By goes into REP2 On a POS invoice - the REP at the top right of the screen goes into the REP field - nothing goes into REP2. So for POS invoices - the REP is...
This assumes you've downloaded an RDP type app from the App Store. To be able to print to your local printer from the hosted server firstly logout of the remote desktop session via the start menu. When loading the software a popup should display with an...
THE INVOICE BASIS Under this basis, you account for or claim GST for a transaction in the tax period in which the invoice is issued as opposed to the period in which payment is received or made. In general, you will be required to hold a tax invoice i...
Because Aurora/MYOB won't let you enter unallocated payments (instead it allows to overpay invoices), when these invoices with credit balance are converted into Infusion you end up being unable to apply that credit to any other transaction. To deal with...
All transactions in Infusion have an Audit Trail Drill Down attached to them. This is chronologically created by the system as the transaction is entered and independent of the date recorded on the transaction. This can be viewed by right clicking on a tr...
When entering an invoice that is paid by Eftpos and the Payment Express pop-up screen freezes on SELECT ECI/CSC INDICATOR Example Step 1 Example Step 2 - Screen freezes SOLUTION The card will need to be swiped. Infusion only supports the card be...
Where do I set up SMS messages? To set templates 1. Admin/Settings/Other/Manage Custom Texts or SMS Templates in pre Version 8.310 2. The example below is for a Customer SMS template. To create a message click the CREATE tab. and SAVE the messa...
Why do my saved cashbook transactions show the GST at 12.5% when I recall it? SOLUTION When first recalled a saved Cashbook Transaction has a blank date so the software will use the first GST rate available which is 12.5% in some cases. This is only a...
When I try to use the Contact Management module, the Side Panes or the Trade Me Products screen, it keeps freezing up, why is this? SOLUTION The full version of Team Viewer (Paid Version) includes a plug-in called Quick Connect.  This plug in causes d...
How do I restrict some users from different areas of Infusion?   SOLUTION To restrict / allow Staff access to functionlaity within Infusion two areas needing setting up.  1) Staff access Under the Staff / Manage Staff / Staff Members Name  > Log...
Changes being made by Payment Express regarding the SHA-1 and SHA-2 Certificates will be dealt with by DPS if any changes are required. There is nothing that Infusion is required to do. Clients are to contact DPS if they are concerned as DPS will upgrad...
The only way to run Infusion over a VPN is to use RDP (Remote Desktop Protocol) over VPN (Virtual Private Network)
ALWAYS CHECK WITH AN ACCOUNTANT AND TO REFER TO THE IRD WEBSITE FOR INFORMATION BEFORE CHANGING YOUR GST BASIS PAYMENTS to INVOICE Basis: There are manual adjustments clients need to make to handle this. So you need to be aware of what happens in the...
Error 1098 Message: Unable to load wwDotNetBridge:Unable to load Clr Instance This error appears when loading V8.400 onto a Windows 10 computer From Control Panel locate "Windows Features" and turn on the ".Net Framework 3.5 (includes .Net 2.0 and 3...
To mark a Stihl Warranty as Sent in command mode:   Use Assetidx Brow for Asset ID =  Change Sswsent to T, Sswnotify to T and blank out the dates on Sswsentd and Sswnotifyd. Compare the middle two entries in the example below.  
A file ibs.ini file has been added to the Infusion folder in Versions 8.112 and above This file will have settings for when Infusion starts and will dramatically reduce the polling of data across a LAN re Live grids. Currently there are two settings w...
When a purchase order is created - the REP field on PORDIDX is populated with the staff code from the ORDERED BY field - the REP2 field on PORDIDX is populated with the staff code from the ENTERED BY field When the goods are received - the REP fie...
What is a Terminal ID? It is used to identify computers. To check the ID open Help About Infusion On POS all settings are set up per Terminal ID. This is why each POS computer requires new POS defaults. If two users on a Terminal Server have the sam...
The order in which the Bank Accounts are displayed for selection is controlled by thier sequence order in the Financial Chart of Accounts. TO CHANGE THE ORDER, * You must Select the Select the Financials/Manage G/L ID's Menu * Use the buttons to mo...
How do I create a recurring Rental Hire? SOLUTION You can't have a recurring Hire but you can extend an existing Hire out. This will create a new invoice for each week or month as necessary.
In v8.410 the Job Card defaults have been moved from Admin / Defaults / Manage Job Defaults -  where they were previously stored. When an update is done the default layout is recognised and moved to Admin / Layouts / Select Job Card Layout.  Here the Defa...
When I scan a code in POS I want the cursor to drop to the next line. How can I set Infusion up to do this? SOLUTION Change the POS defaults to the following: * Skip Descriptions * Skip Quantity * Skip Rate * Skip Discount
Unable Initalize EDI Transmission. Could not create a FTP session with the SCC server. This may be intermittent. If it is happening regularly, it may be a port blocking issue on the local network / machine. The required port is 22.
The original Supplier Invoice that is scanned to Xtracta is stored under Supplier / Enquiry / Invoices - right click.
Check Data folder is not marked as HIDDEN under Properties.
When entering dates in Infusion a Yellow box appears.  This displays quick keys that can be used for entering dates.   Select Alpha keys (or a sequence of alpha keys) when in the date field to achieve the following: T = Today, + = Plus 1 Day,  -...
Error: OLE error code 0x80020006: Unknown name. MAKEZIP Solution: From the c: Infusion Folder on your PC double Click on the ibsreg.bat file to update the settings.
Close the Sync program and remove it from the startup menu. In data folder, rename SSEDI.dbf and SSEDI.PEM In Partner mode go into mnufile.dbf and brow for module = SYS. In this list is the EDI defaults menu - delete that. (manage STIHL EDI Defaults)
The Searchplus column in the Infusion data files uses data from the following fields to allow them to be used in the Filtered search: Customer: Account, Sort Key, Name, Address 1, Address 2, Phone, Mobile Supplier: Account, Sort Key, Name, Address 1, ...
How do we add extra barcodes to our Products? SOLUTION Your supplier may have supplied the same Product with different barcodes on it. In Infusion you can add different barcodes by opening the Product and clicking on the button beside the Primary Barc...
General info The orders come from Crane's server (in a format which is not easily readable by Infusion) - onto the Apex machine. The data (un-translated) is sent up to the EDI server at Infusion (port 83 needs to be open) and once it is translated it is...
Change this setting to improve the speed/quality of PDF's - From the Print preview Toolbar Setup ICON,Under the PDF TAB Select Embeded fonts and also Render Pages as images
HOW DO I CHECK IF EVERYONE IS LOGGED OUT OF INFUSION (PRIOR TO THE WHO'S LOGGED ON SCREEN)? Infusion has reached it's max users. This applied to a network installation where Infusion resides on a Server. Log in to the Server (this may require remote a...
For Custom Barcode Label layouts that contain prices and wish to take advantage of the price selection dropdown you should change the Pricing field expression to : '$'+alltrim(str(getbcprice(),14,2))
Batch Posting of Financial Transactions Since version 2.31, Infusion no longer gives the option to have the financial records of a transaction as pending so they can be posted manually later. This means that the field GLDIRECT is set to TRUE by default....
Possible cause is that the link numbers have been duplicated. When viewing invoices, it will show incorrect invoices. Need to change the next audit and link numbers in INFDATA so that they are head of the last one used. Check in INVIDX for duplicates and ...
Once a report is open, open the configuration button and under the PDF tab make sure that the Render pages as images box is ticked. Once it is ticked for one report it will follow across the programme for all other reports.
When new PRODUCTS are imported, a record is created in the PRODUCTS table but not in PRODBALS. So when a stock-take is created or some reports (Product Movement, Stock-take sheets, etc ) are run, they do not pick up the new products to include. The PR...
What is the Bank Account O/D Limit field used for? SOLUTION This is an addition from V8.300 so users can enter their Bank Over Draft Limit and Interest Rate into Infusion. It is for information purposes only and is just seen in this screen.
  Customer Payments can be imported from a CSV file using the Import Customer Payments option in the Import/Export Module. The file must contain only entries for one bank account. The same file CAN contain multiple payments to multiple customers on mu...
It works by importing all serial numbers for items with a "qty left" value (in the Serial.dbf file of Aurora) greater than zero. These are imported into the first active Location A receipt for these is done into Prodaud and the Prodbals quantity for e...
There should be a default budget in Manage Budget Types (Code *DEFAULT* Description Main). If this is not there then check the Tables table. This budget should be there as B group.
Why does my Job Deposit not show on the Pending Invoice? SOLUTION When a Job with a deposit is invoiced - the screen says "There is a Prepaid Deposit Balance of $XX.XX. The invoice will be paid (up to this value) when it is posted" Any payment detai...
I have a range of obsolete stock that has been written off. How can I sell this? SOLUTION Set up a new Product Code eg OneOff. Have no cost price and set not to track quantities. Each time you sell the Product adjust the Rate and your profit will be a...
When a Cash Drawer is Balanced, the BANKING entries that are waiting to be deposited, and the financial journal which reflects the un-deposited funds being shifted to the Bank Account, will be dated as per the entry by the user. The Cash Drawer values o...
We would like to link an Eftpos (DPS) Terminal to Infusion. Which ones are compatible and be integrated? SOLUTION Currently we offer two different companies Payment Express http://paymentexpress.co.nz/Products/Integrated_EFTPOS/Terminal_Hardware [ht...
To access the Infusion Hosted Server from an Apple Mac the user must download some remote access software from the App store (Microsoft Remote Desktop is recommended) and configure
I have been given a back up (zip file) by my Client who uses Infusion. What do I do now to restore and view their data? (Question from an Accountant) SOLUTION Check with your client to see what Version of Infusion they are using. Download a trial ve...
The company have a customised invoice and would like to change the format of how labour is displayed when processing from a Job They would like the invoice to show the Description for Labour and a Total only (no Supplied or Rate value). Example of how...
USE POSUDF EXCL REINDEX QUIT (change POSUDF for the table name you want to reindex)
The data converter works in the same way as the MYOB Aurora One converter. Place the converter file anywhere on the computer and when you run it, you will be prompted for the Rees Easy and Infusion folders. For Rees2000 data conversion contact Infusion So...
  1) Incorrect closing stock value, are there any misc codes with values? 2) Goods being received towards the end of the month and the suppliers invoice received at the start of the next month 3) Cost prices on Products being changed during the mont...
Expenses + Assets are DEBITS Income + Liabilities + Equity are CREDITS So an increase in an asset or income is a DEBIT, and a decrease in an asset or income is a CREDIT. An increase in an expense, liability or equity(capital) is a CREDIT, and a decrea...
When an invoice is processed the usual tables are updated. CUSTTRAN and CUSTOPEN point to the head office account. INVIDX (INVLN ) goes against the branch account. GSTDET, FINTRANS, PRODAUD are also updated. So when you enquire on the Customers: in the br...
The Proper function built into Infusion will attempt to convert Names etc to 'Proper' case. Scottish Names like MCCRAE or mccrae would become McCrae Proper deals with titles as well. 'MR', 'MRS', 'MS', 'DR', 'CAPT', 'PROF' 'II', 'III', 'IV', 'V' ...
Create a txt file called NOUPDATE.TXT and save it on the main Infusion folder
Error: 1683 - ONLY on Job ID for OTHER OPTIONS SEE BELOW Module: SafeOpen appts ALIAS = apptsjobupdate ORDER = jobid LastClose = A_ jobmaint_tables Message: Index tag is not found Line: 28     In command mode                     Select 0 ...
To process Bonus Bucks 1) Set up the following Product Codes: Product code: SOU Description: Less SHOP ON US Product Type: Other 90 Group: 9099 Sub group: Not required Sell price: $1 incl. GST Latest cost: 58 cents Track Quantities: Turn...
CASH FLOW FORECASTING Cash Flow Forecasting has been introduced to allow users to project their expected cash position at the end of each month for the forthcoming 12 months.  The Cash Flow forecast is based on a number of key data points: * The c...
Infusion software will allow the import of MYOB Payroll export file. This is done using the Transaction Import routine. Transaction Type 0 (zero) is used. See the "Importing and Exporting of Data in Infusion" support manual for more information.
When you select the Excel icon to print a report in Excel the Save As file type will be XML not XLS. This has been done as XML files can be opended by a number of applications - not just MS Office.
A Details Panel is available from the Management screens for Customers, Suppliers and Products to provide quick access to information including charts while navigating through these screens. To make the Details Panel visible select the Details Panel ico...
Error 3 means "path not found". It's because the DLL or OCX is missing, or a dependency is missing. Most likely, the setup program was unable to write one of the files. This can be caused by having a file in use, or insufficient Windows permissions. MET...
eg. Stihl Shop TM Mt Maunganui? If the licence is set up and Registered as a Stihl Shop then when the field 'coname' is called on a report (eg jobcard, invoice, POS docket etc), the software will automatically add in the TM.
When entering a Serial Number I transposed the numbers. Can I correct them? SOLUTION If you do not pick this up when checking the serial numbers when entering the Supplier Purchase then you can go to Products / Stocktake / Stocktake Serial Tracked Pro...
For users of Windows 8 or above: Letters have images but these are not visible on the letter preview, on the printout or on the PDF to be emailed. How to get around the problem for existing letters: Letter files are saved in the LETTERS folder insid...
Do you have to use the default path when installing the software? No, you can install to a different folder.
SUGGESTED REPORTS TO BE PRINTED AT THE END OF THE MONTH As the software does not require a month end roll over there are no requirements to print certain reports. We do however recommend that you print the following reports: _Given that most people ne...
I have an Import Routine set up for the Wages Journal but have imported it twice this week. How can I fix this? SOLUTION If you locate your original import (CSV) you can reverse the entries on it. Where the figures are positives change to negative and...
The Production functionality is activated by selecting the 'Activate Production' option under the Admin / Defaults / Manage Job Defaults / Preferences screen. The Production process is based on using Kitsets set to be 'When Received into Stock' and addi...
  When you set up your staff codes - set up the first staff member and then log in as this person. Reset all screens, field and column position and sizes to suit. Once you have set all the screens for the one staff member you can now duplicate this st...
When the Import/Export Module is purchased, the available Imports and Exports will need to be set-up. No available Imports or Exports will display until you set them up. To set-up your available Import Data and Export Data select ADMIN  SETTINGS  IMPO...
How can I check what SMS's have been sent? SOLUTION From the Admin / Defaults / SMS Defaults menu the Log SMS Messages sent option needs to have been selected. The SMS log report is under Admin / System Reports / SMS Audit Log You can search by dat...
One SMS message is limited to 160 Characters.  If you go over that limit then you will be charged accordingly. The Send SMS screen shows the number of characters in a message.  
Error: BACKUP.INIT Line 1 Error 1426 OLE 0x8002801d Library is not registered. Infusion was on a server, but also locally. SOLUTION: Re-installed Infusion locally and that fixed it.
Create a csv file with fields Code, Item, Qty. Include row headers of "Code","Item","Qty". This file will contain the items that make up the kitset ie the components; one row per component where: Code is the 'completed' product Item is the 'componen...
To log on to the XIT Hosted Server to set up and manage Infusion Mobile installs: 1. connect to xitts? (anyone) 2. Start - Run - 'mstsc' 3. Computer name: xithost 4. u/n: xitTimshaw 5. p/w: normal password
Suppliers of the StihlShop pre printed Barcode labels are: Peacock Bros PO Box 58 943 Botany Manukau 09 273 4455 admin@labelnz.com
IN POS I WANT TO CHARGE THE INVOICE TO A CUSTOMER'S ACCOUNT BUT THERE IS NO ACCOUNT BUTTON OR PAYMENT OPTION WHEN I PROCESS THE SALE This is because the Customer's payment terms are set to Cash Only.
Layouts - Purchase Orders, Invoices, Statements etc - the default settings for these are stored in INFDATA; but also in PREFS per Terminal ID so each user must have the default layout selected and saved for their PC for it to 'stick'. Jobcard layouts ar...
Error: 1426 OLE error code 0x8007007e: The specified module could not be found Fix is to uninstall Infusion on the computer the message is occurring on and re-install
Sometimes when the Customer account does not match their Aged Trial Balance and the Customer veirifcation is out of blance, the cause can be due to the Match Invoice/Credit Note fuction not matching correctly. Looking at the transactions separately they h...
Is there a way to check that my Margin is correct on the Invoices and jobs as I am processing them? SOLUTION Yes. You need to make sure the HIDE COSTS IN PRODUCT ENQUIRY option deslected from under the Admin Defaults Manage Product Defaults menu To s...
To import a CSV (eg mycontacts) file into foxpro table (eg custcont) Use custcont Append from mycontacts.csv delimited Quit The files need to obviously be in the same column format. For the above example Link numbers need to be added - use very la...
The Local Area Connection and Network Speed need to be running at least 1.0 Gbps for Infusion to operate.
I have receipted in Products from a Purchase Order linked to a Job. How can I now see if the items added to a Job? SOLUTION When any Products are highlighted, if they were ordered for a  Job, the Order Number and Supplier will show as below.  You ca...
Microsoft SQL Server 2012 Express version is now used in the install package (v10.2.37). This may have some conflict on install with a previous version, (Which we are looking into) so if in the meantime on installing the Infusion server you get a cannot i...
With version 8.000 comes the ability to create Graphic Barcodes for Labels and Reports in Infusion. To include a barcode on a label or a report, you must insert an Image object on the Report or Label for the barcode graphic. Set the property with a call...
The Bulk Supplier Payments screen allows you to pay a number of Suppliers all at the same time. This is accessed from Suppliers Bulk Supplier Payments by Direct Credits. In order for the Suppliers to appear in this screen their Terms need to be set up w...
How do I set up a Head Office Account? From the Modify Customer screen select the Terms / Pricing tab From the "Head Office Account" field select / enter the account that is to be the Head Office account then Save NOTE: From the point of change tran...
I get a message about closing off the GST Return for the Period ended 30/09/2010. What should I do to stop this? SOLUTION To stop this message appearing, close off the GST return for the period 30/09/2010.
When a supplier payment has been made by direct credit a record is created in DCBATCH. When record(s) are selected in Prepare Direct Credit Export the flag field in the dcbatch record(s) is set to T, and then when a batch is created via Export Direct Cred...
What do the string of numbers for the file name mean when I back up Infusion? ANSWER The letters stand for Infusion Business Systems, the four numbers are the Version and the next group is the date in reverse order 2015/12/14 and the final group is th...
When upgrading from a Version prior to 5.04 to Version 8.xxx the software will install correctly but the upgrade process will freeze on the conversion to 5.04. To correct this you will need to reset your Version number to 5.05 in the infflags file.
Setting up a custom fields for Customer Items will allow you to record a raft of different information. These are set up per Customer Item Type In the example below we are using the Demo Data from V8.300. From Admin Settings Customer Items Manage Custo...
I want to stop other users changing our Invoice or Quote numbers. How can I do this? SOLUTION Go to Admin Defaults Manage Customer Defaults - Invoices If you tick on the flag circled in red for Invoices or Quotes you will stop users changing this de...
To duplicate a budget, from FINANCIALS module select MANAGE BUDGETS 1. Enter the Financial Year Start: 2016   _(This is the year of the new Budget)_ _2. _Select Budget Type: Eg. MAIN 3. Select USE ACTUAL and type 2015 in the Financial Year Starting ...
We wish to use the SMS facility. How do we activate this? SOLUTION Go to the Sign Up page on our website and complete as necessary. It will take about 48 hours for an email to arrive containing information to be entered in the SMS Defaults - found in ...
The layout is sitting in V:VFPCustom reports - By ModuleFOR STIHL - Benchmark (its also in a couple of other places but we will keep that as the latest most up-to-date) The report layout is PRODSASS (a frt and frx) - put those into the custom folder I...
THE MYOB CONVERSION PROCESS: * Install a fresh copy of Infusion. * Open Infusion and enter an appropriate Conversion Date (Remember no transactions can be entered before this date) and set the financial year. * Close Infusion. * Close MYOB. * ...
WILL INFUSION WORK WITH WINDOWS 8? There are no known problems running Infusion VFP on Windows 8. The only thing noticed is that the caption title on dialogs will be centred.
Symptoms: New PC added, nothing else has changed. Now they receive Windows errors reporting the FoxPro has crashed. When PC information was checked it was noted that they had the same FullName. We changed this so it was unique but system continued to cras...
It is possible to modify which fields are available to be imported - but it is temporary. They are held in IMPFLDS.dbf. eg. If someone would like to import Quantity Breaks into Sell 6 prices, you can either amend the fields within this table OR append a...
When trying to register the Infusion Gateway DLL on a PC that doesn't have Infusion installed the following files need to be in the same folder as the IBSGW.DLL VFP9R.DLL VFP9RENU.DLL VFP9T.DLL otherwise it will fail. These are all in the Infusion...
To print a Warranty document the Print Warranty tick box on the Invoice screen must be selected and the report files Warranty2.frx and Warranty2.frt need to be in the Custom folder. A copy of these can be found in the Reports folder. These layouts can be ...
We have just changed our Bank Account and I would like to change the number that is printing on our Invoices and Statements. Where do I do this? SOLUTION Under Admin Defaults Manage Customer Defaults - Preferences. It is recommended that bank account ...
To add an Opening Stock Balance to a budget, enter the appropriate Closing Stock balance in to the budget from the year before (after having closed off the year). Run the budget report for the current year and the Opening figure will show on the report.
To install Integrated EFTPOS into Infusion you will require a new Licence Key. From Admin / Other / Enter Licence Information enter the required number of users in the EFTPOS box (this can't be more than the number of POS users) and send the form (faxed o...
HOW DO I CREDIT AN INVOICE CREATED FROM A JOB? 1. Credit the Invoice. 2. Go into the Job and enter a negative transaction for each of the lines already entered. 3. At the pop-up screen select: DO NOT INCLUDE - MARK AS BILLED for each of the lines an...
Infusion shows that a part is on order when in fact it isn't. What should I do? You will need to do a product integrity check from Products / Utilities / Check Product Integrity
If you would like to change the number of copies printed of a document, it can be done in any of the following locations INFUSION DEFAULTS: Admin / Manage Invoice Layout (Check for the relevant layout) If it is a POS layout check these as well. Chec...
All forms and reports have their names on them either at the top of the report before you preview or print it or when you preview it to screen as pictured below.
Allows setup and maintenance of Budgets. Multiple budgets can be set for each year. Budget Types are set up under Admin / Settings / Manage Budget Types. Select the Enter Financial Year Start date and the Budget Type. The Duplicate option copies the b...
INFUSION/SPROCKIT SHORTCUTS DELETED FROM THE DESKTOP Some people are having the Infusion/Sprockit shortcut deleted from the desktop, this happens with Windows 7. A possible cause may be: If you run Windows 7 you might have noticed that desktop short...
My Accountant has asked if I can export Infusion into MYOB Accountants Office. Can I? SOLUTION   Looking at Financials / Manage G/L ID's and ensuring each G/L ID transaction account is set-up with the Accountant’s MYOB General Ledger in the Export A...
When I open my Financials module I have **Auto Created** General Ledger (GL) Codes that have numbers or letters that are not relevant in my system. SOLUTION These appear in the General Ledger when no codes have been entered or the incorrect codes have...
I want to send my report to Excel. How do I do that? SOLUTION You have two options - you can either save an Excel document before opening the report as below. Or once you have opened a report and viewed it you are able to save it by clicking on the ...
When upgrading Error Number 165 Message Menu has not been defined with DEFINE POPUP. Module SETMENU1 SOLUTION This is to do with the images in the mnufile looking for a file location that no longer exists. New mnufiles have been created that need...
There are a lot of columns showing on my Product screen that I don't use. Can I remove them? SOLUTION Yes, you have the ability to customise, remove, sort and save the order that columns display on a grid. In the reelevant screen select the icon at th...
The lookup button next to the first line of the Postal Address fields and the Delivery Address fields allows online searching of Postal and Delivery adresses on Customers - in Details, Delivery and Contacts tabs. By clicking on any of these buttons, a m...
These files are for Australian GST use only. They will only work with VERSION 5.23 or higher. They need to be saved in the CUSTOM folder. For sales items the GL Codes and GST Settings should be set as follows: G2 EXPORT SALES Z G3 OTHER GST FREE X...
A Product can have a Pricing Method of MANUAL PRICING or PRODUCT GROUP MARKUP, or a combination of both. Manual Pricing allows entry of a price for each named Product Price Level, for the Product. Product Group Markups will use the Product Group sele...
In Version 8.310 there is a issue coming from the Job Management module. It is caused either by ordering Products for one Location and having a Job set for another Location or changing Locations for the Job after it has been started. The on hand balance w...
There is a file called ibsreg.bat that goes in with the Infusion sofware install (v6.20+). Use explorer and double click the file to run this and register all of the files below. It contains all the register commands: regsvr32 "%CD%io.ocx" /s regs...
Applied to Windows Server 2012 only Message "Windows Server roles and features cannot be automatuically installed or uninstalled via the Windows Features Control Panel" See: http://technet.microsoft.com/en-us/library/dn482071.aspx [http://technet.micr...
This is currently as per the data dictionary eg. If they are importing a customer name, the data dictionary denotes that this field is 40 characters long, so this is what your import fixed width data file needs to be set to. This is unable to be changed. ...
How do I find the products that were transferred between two locations on a specific date? SOLUTION Go to the Products Reports Product Transaction - By Type report Enter one of the locations and the Transaction Type of Transfers.
I would like to run a report that shows the stock that I have not sold within the last 2-3 years - but not make them inactive. SOLUTION Products / Sales Analysis / Top/Bottom Code By Date You can then customise the report by changing the dates, run...
This message occurs when you have "DATA" set in the shortcut Target. Remove this and log in to Purge Data. Multiple DATA files When you log in to Infusion you see DATA and data. To fix this log into COMPANY.dbf and delete out the one in lowercase. Thi...
SOLUTION Try registering the Chadospell.dll eg In DOS prompt type: cd c:infusion regsvr32 Chadospell.dll
A staff member used the Order Products screen to place an order. Where is this order recorded? We can see it if we run the Products On Order report and it shows as On Order for the Product but there has not been an order created. How do we process ther or...
WHEN MAKING A PAYMENT SCREEN POPS UP - "BANK ACCOUNT TO USE" This didn't pop up before? This will only appear if there is more than one bank account in the Chart of Accounts. NOTE: If only one bank account is being used and you would prefer this pop...
  1) Add a new level - Admin Settings Products Manage Additional Price Levels > Create 2) Update Product prices so they have a sell rate - Products > Update Prices You can now associate this new level to the relevant Customers and/or amend any speci...
We want to send another Customer a similar quote, do I have to re-enter the quote or can I copy it? SOLUTION Under the Invoices/Quotes tab there is a Duplicate Quote option. Enter the quote number you are duplicating and the customer number. Follow th...
How can I create new or edit the existing Standard Descriptions or Custom Text?   Custom Text or Standard Descriptions are used to stored Text which is used on invoices, Jobs, Orders and all text and instruction fields. Rather than re typing the infor...
How do I debit or credit a General Ledger code? SOLUTION Select Financials / Transaction Journal Enter an ID (which must be unique) along with a Batch Description. Select the Recurring or Accrual tickbox if appropriate otherwise leave them unticked...
Error 107 relates directly to a Custom Report/Utility that needs to be repaired and directs you to your Certified Partner for Assistance. On the error message: Custom: is the location of the offending Report/Utility Line: # Is the offending line M...
Rabobank does not enter the Reference and Code from direct credit payments into the DC file, only the 12 character Particulars field.
How do I find out where my Allocated stock for a particular product is? SOLUTION Run the Product Integrity Check first form Products Utilities Check Product Integrity. If this does not adjust the Allocated stock quantity then check the report "Invoi...
The process of entering in the new licence number will cause an extra record to be created in the COMPANY.dbf file so the file will have a "DATA" record and a "data" record. It is alright to remove the lowercase data record from the table. The software it...
Progress Claim accounting is used to record the difference between the value of invoices issued and the work/product that was billed to jobs. This is additional to, and separate from, the value of work-in-progress which is the valuation of work/products...
We have three POS terminals and I am getting overloaded with paper when it comes to Cashups. Can this be made easier? SOLUTION Yes, if under you POS defaults you make your Drawer ID the same for all three terminals you will only have one Cash Up docum...
INFUSION IS NOT A VSS AWARE APPLICATION.
We sell a Customer many of the same products per month and want to run a report to check the total amount sold. Can we do this? SOLUTION Customers Sales Analysis Sales Analysis By Date Range Enter in the date range for the sales, the Product Code an...
The recommend size for images used on letters is< 50KB to ensure smooth running of letters. If anything larger than this is used the length of time for large runs (eg 100+ letters) will go from being a few minutes to 20-30 minutes and up to hours if image...
Products are sometimes given away as promotional items or sponsorship. To account for these items use the following process: * Invoice out the item to the Customer at the standard Retail price. * Add a G/L ID to the invoice for Advertising. * Use...
I HAVE A PRODUCT THAT HAS -1 ON-HAND AND WOULD LIKE TO ADJUST TO 0? Make a Manual Adjustment from Products/Manual Sale/Adjustment remembering that entering a quantity of -1 will increase the on hand quantity. NOTE: If it has been marked as non-reducing...
When an item is damaged or stolen and being replaced through Insurance use the following procedure to associate the new item with the Customer: * Create an Invoice for the Customer and add the OPE Item * Add a second line to the Invoice that equates...
The following site http://www.doc2pdf.net/PDF2Word/#convert [http://www.doc2pdf.net/PDF2Word/#convert] gives a good easily editable document from a pdf as an online service. This is currently a free service, but may be chargeable in the future.
When I Print Preview an Invoice the Preview screen is very small. How do I make the Preview display larger? Example 1 Solution: Print the Invoice to screen and press the configuration icon on the tool bar. (See example below) Example 2 When the Re...
The default settings for Foxypreviewer are: - dock at top - large icons 32x32 - switch off foxy thermometer (progress bar) - XLS is the Default Excel extension - PDF as image as default - Mapi Alternative as default (Outlook) - Switch off Sa...
The Aurora One discount matrix is stored in their DISCTAB file. It is very similar to the Infusion DISCMAT file except that the field names are different. The data can be moved between them by doing the following steps: COPY THE DISCTAB file to the In...
Please perform the instructions in the EXCLUSION RULES - ADDING AN ENTIRE APPLICATION FOLDER section. EXCLUSION RULES - ADDING AN ENTIRE APPLICATION FOLDER (Please note this is an example of how to do this with the Canon application, please see the li...
My business Customers would like to receive their Invoices exclusive of GST while the domestic Customers would prefer an inclusive GST price. Can we have a mix of both? SOLUTION No, under Admin Defaults Manage Products you can change the selling price...
SCENARIO: End User appears to be accessing data (from infdata.dbf) that isn't current while other users are using current data. RESOLUTION: IT support needs to check user's computer and make sure the Offline Settings option "No files or programs from th...
Following are the procedures by which Backorders are setup and processed in Infusion: SETUP: 1) Enable the use of Backorders system wide by selecting ACTIVATE BACKORDERS from the ADMIN / SETTINGS / MANAGE CUSTOMER DEFAULTS / INVOICES menu option. ...
Rounding behaviour on Customer and POS invoices has been unified so it works consistently for Standard and POS users. It also takes into account if the POS default to round all sales is selected or not. STANDARD POS USER: - The Customer Invoice allows...
To manage Consignment stock in Infusion create a Location called ZZZ that can be excluded from Product Valuation reports Receipt stock in through Manage Products to the Consignment Location. When Product is used / sold transfer it to the appropriate L...
We are trying to use the Job Scheduler but the Jobs are black. SOLUTION The colour needs to be changed for the Active Status. Go to Admin / Settings / Job Management / Manage Job Status Change the colours, save and log off and back on. You will now ...
Our report preview tool bar has reverted back to the old syle. How can we get it the original one back? SOLUTION This is the standard report toolbar. It requires the file foxytoolbar.txt to be in the Infusion root folder in order to run. If this fil...
If you need to delete the default Staff login and they are not listed in STAFF.DBF or in the list of staff members, you need to create a new staff member called STAFF. This will automatically tick the login details, so you can simply untick this and make ...
I don't have the Cashup docket and it won't reprint when I press the button. SOLUTION Select the transaction and open it. If the docket has a zero balance it won't print.
A Customer has paid into our bank account before I have created the Invoice.  How do I deal with this? SOLUTION In the Customer Payment screen, use the Unallocated Payment button to receive the payment amount.  When you enter the Invoice, remember t...
We do not want to send a Statement to a particular Customer. Can we do this? SOLUTION Customers / Manage Customers > Open Customer >Terms/Pricing Available in Version 8 and above
Changes to the Spark, (Telecom or Xtra) network may mean that emails from Infusion no longer send. To correct this users need to be on Version 8.114 or above, this has the TLS option for sending email. The Email Server will need to be changed. Pleas...
eg. We have a kitset called UTEDECK2 which has items 1,2,3,4 plus a kitset within it called UTEDECKP; If we manually update the sell prices of the UTEDECKP kitset and then manually recalculate the Sell and Cost prices of the UTEDECK2 kitset (ie using th...
I am getting the message "Warning this date is more than one year ahead of your current G/L. 01/04/2015 Are you sure?". Why is it coming up and how can I get rid of it? SOLUTION This occurs when the actual date is more than a year ahead of the Infusio...
We want to start taking a deposit for some Jobs but the Job Deposit box is greyed out. How do we activate it? SOLUTION You have to set up a GL code under Admin / Defaults / Manage System Financial Settings to allow the Deposit Received box to be acti...
When uninstalling Infusion don't just delete the folder, use the unins000.exe in the Infusion root folder to uninstall, then delete the folder.
How do I transfer a balance from my Customer Account on to a Supplier Account? SOLUTION This is a Contra transaction and to do this, or the reverse, you first need to set up the Customer Account with a Supplier Contra account. Once this is done open...
The Euro can be generated in Infusion by selecting Alt 0128 (hold down the Alt key then type 0128) To get it on a report, output in a label CHR(0128) In a field output CHR(0128) + str(whatever numeric field you want,size,decimals) eg CHR(0128) + str...
Put the Terminal Server into Install mode by typing into the DOS prompt change user / install Install the software Put the Terminal Service into Execute mode by typing into the DOS prompt change user / execute A reboot will automatically put int...
This option is available via a right click on product but only for products that have tracked purchased and sold serial nos. Products that are only tracked on sold do not have this function available.
The user has a printed copy of an Invoice or Purchase Order and that can no longer be found in Infusion; or a Product, Customer Item, General Ledger account, etc no longer exists in the system. Use the Audit Log to see if the transaction or item has bee...
It will default to Direct Credit if the supplier account contains a valid BANK ACCOUNT number and a Ref entry.
HOW DO YOU ANALYSE/REPORT ON SURVEY INFO ALREADY COLLECTED? Customers / Sales Analysis / Sales Analysis - Date Range (By Survey) report
Margin is (Sell - Cost) / Sell Markup is (Sell - Cost) / Cost
Make sure the latest version of 'FoxyPreviewer_locs.dbf' is being used
Infusion users with DPS can process credit card details (Manual Pan Entry) through the Payment Express website. They get an account when they sign up with DPS.
You can re-price kitsets in bulk by a percentage, but only if: All kitsets are set to have the pricing method as "Product Group Markups" under the Products / Pricing tab All kitsets are set to a specific product group that is valid The Product Group...
The Titles for each of these custom fields are stored in the relevant defaults module, under the Custom Fields Tab. To change a a custom field under the customers select the Admin / Defaults / Mange Customer Defaults Custom Fields Tab from here simply r...
We want to charge our Customers a monthly fee for Postage and Printing of Statements. How are we best to do this? SOLUTION Under the Customers tab, set up a new Charge. If necessary you may need to set up a new GL account. Enter a value of 999 for t...
When we print our Invoices or Statements our logo looks very small. How can we make this look bigger? SOLUTION To identify the layout you wish to change, print it to screen and look at the top of the report. then make sure that the files (there will...
ERROR: Alias "TABLESGETSMS" is not found SOLUTION: Update to Version 6.21 or later.
ERROR: Program BACKUPEXIT.INIT Line No. 1 Error No. 1925 Description Unknown member ZIPCONTROL. Code SOLUTION Re-install Infusion
There are two ways this can be setup: 1) Farmlands is a banking method - Receive payment in full to bank account and then process a CB payment for commission taken. When doing bank rec, there will be 2 entries to match off for the Farmlands payment. 2...
To Log into the Accounts Portal, a Customer must use their email address that is set up under the Main Email Address for their account. Then they can use the Accounts Sign In on the Infusion Website
We have discovered a large number of Workshop Jobs with a Status of Completed but with unbilled costs. Can we fix these? SOLUTION Run the Work in Progress WIP - Summary report using a Job Status of Complete. That list is all Completed Jobs with Unbill...
How Do I Add a New G/L Code? Adding new GL Code is an easy process as long as you have the necessary information. You need to know what type of account to be added and its position in the chart, is it Income or expense, and what the Default GST Rate sho...
Firstly two product codes need to have been set up. One for the Insurance Excess (IE) to be charged to the Customer and one for Less Insurance Excess (LIE) charged to the Insurance company Product code: IE Description: Insurance Excess Job Managemen...
I only want to send an overdue letter to Customers for the two months balance and not the Current amount. Can I do this? SOLUTION When setting up the letter there is a tick box as below You type up your letter as normal and when you go to print/ema...
You can create the text and style of your letter in MS Word and then use the copy and paste function ( CTRL C and CTRL V) to Paste the information into the Infusion Letter template. Once you have the Letter set up you can then add additional text and or...
This error can occur when running the End of Year close off in the Financials module SOLUTION: Ensure all users are out of the system and all menus are closed PRIOR to rolling the end of year.
From version 4.05 the Chinese characters will be able to be printed. The field Rep80 in INFFLAGS needs to be set to TRUE. NOTE Partner Assistance will be required to activate this. Please note Infusion does not directly recommend or support the use of Chi...
There are three dates that are stored against an individual cost assigned to a job ie in the jobln record. DATE is the date the cost was assigned POSTDATE is the date on which the entry was made BILLEDDATE is the date on the invoice when the item wa...
Had to bring Customer.DBF and FPT back to recover. There was no CDX. Had to recreate the index and ran the recovery tool. However, sometimes this alone does not work, so rename all the recovered files to customer2, then open the DBF file and write on comm...
Infusion won’t run directly on a Mac.  Windows emulation software would need to be installed to run it eg http://www.virtualbox.org/wiki/Downloads [http://www.virtualbox.org/wiki/Downloads]  See "VirtualBox for OS X hosts", also http://www.parallels.com/ ...
Where do I enter the transactions off my Bank Statement that do not apply to Customers or Suppliers transactions? SOLUTION Go to the Cashbook / Enter Receipt or Enter Payment (or Add Payment and Add Receipt option from within the Bank Reconciliation s...
When emailing a Letter to a Customer the emailing list only works off the main email address or the first contact. If the first Contact for a Customer has no email address set up then the main email address will be used. If the first Contact has an email ...
To get logos onto Invoices and Statements etc and on the left of your screen under the menus enter it in Admin / Defaults / Manage System Defaults.  The logo must be in the images folder.  This can be gif or jpg and needs to be between 15-50kb.  
HOW DO I HANDLE GIFT VOUCHERS? Gift Vouchers should be set up as a Product Code. Product Code: V20 Description: Gift Voucher $20 Product Code: V50 Description: Gift Voucher $50 The Cost and Sell price will be the same Track Quantities must be tu...
On the odd occasion, a Product code can have an inflated average cost. It appears there are a couple of ways this can happen: Someone manually adjusts the average cost If someone receives Product via a Purchase Order (without going to invoice), and pe...
What do the Status options mean in the Manage Purchase Order Screen? Saved: The order has been created but not sent to the Supplier. Ordered: Order sent to the Supplier. Part Filled: Part of the Order has been received. All Received: All products ...
WHAT IS THE BEST WAY TO RECORD A DISHONOURED CUSTOMER PAYMENT? Reverse the Payment (rather than deleting it) as it will show the audit trail on the Customer's account. To do this: 1. Go to the Customer / Customer Payment menu 2. Select UNALLOCATED ...
Processing of Wages or Salary: A journal should be created to reflect each week or month's wages/salary breakdown. There will be a Credit to a Wages Control GL Account which is a Current Liability account. The Debits will be to each of the components ...
Message=Error with desc - Width : Expression evaluated to an illegal value. Module=FRMJCMAINT2.CONFCOLUMNS.SETGRID Line=SELECT csrJCMaint2Trans A user has an invalid value in one of the fields of this form. Though the error seems to talk about the D...
HOW TO GET A PROGRESS FINAL INVOICE Make sure in Manage Job Defaults "Don't adjust Job Costs when editing Job Invoices" is ticked Set the setting of the first and subsequent progress claims to Fixed $ Amount Select Authorise None Invoice the progr...
When a custom report is created for a client, there will be a zip file with instructions. The below steps assume it is a new report. Extract the files. There will normally be 2 temp dbf files which must go into the client's main data folder ie. load t...
A Contract rate is a special price set up against a Customer. The rate can be specified for a particular Product Code or a Product Group. These can be updated in bulk from the Customer / Utilities / Update Contract Rates option. To update rates select...
ENHANCED SECURITY ERROR WHEN DOWNLOADING INFUSION ONTO A SERVER When attempting to download Infusion on to a server you may receive an error stating that it cannot be downloaded and prompted with this screen You need to select add to continue The ne...
When running the Update stock value to GL Option in the Products menu, the GL Balance is not the same as the Less Closing Stock value in the printed Profit and Loss report for the same date. SOLUTION: Check for unposted transaction journals/batches - ...
1) You can search for the product, click into barcode field and then scan the barcode and it will enter into this field. 2) You can create a barcode csv file and import it but ensure the barcode column is formatted as a TEXT field so that any leading ze...
To use the De Laval Purchase Order export routine, set it up as per any normal import or export routine. Assuming a Purchase Order has been created against the Supplier De Laval, when running the export, enter the Purchase Order Number (as per Infusion)...
HOW DO I HANDLE FREIGHT AND COURIER CHARGES? Each Freight / Courier ticket used must be set up as an individual Product code so they can be purchased in and sold out as a normal stock item. It is strongly recommended that serial number tracking is use...
HOW DO I REPRINT A DIRECT DEBIT REPORT? When printing your Direct Debit report initially, you will need to save it as a PDF into a folder on your computer. If this is not done you will not be able to reprint the report.
How do I split a transaction? 1. Find the transaction in the Bank Reconciliation and highlight the transaction. 2. Click SPLIT on left menu on Bank reconciliation screen. 3. Enter the amount to be split. Eg. $687.50 EG. The transaction will now a...
When I am in the Manage Jobs screen why can I note see the job I have just entered? SOLUTION Sometimes there is a delay in the time between getting information from the server to a workstation. Select the refresh button to update the information from t...
Despatch IT (NZ Courier's ticketing software) can be integrated with Infusion version 5.0 onwards. The path to the Infusion data files is needed for the setup and also the file "IBSGW.dll" installed and registered on all computers that need Despatch IT. ...
At this stage, the Stihl Shop PO EDI will only work if the company file is in the DATA folder, the EDI will not work with any other folder. The SSEDI.PEM file, which is the unique key for each store, does not get backed up. If a backup of their data is ...
I wish to use the Delivery Method on the Delivery Tab of my invoices but it just has **Unassigned** as an option at the moment. How can I add other options? SOLUTION Under Admin Setting Customers Manage Delivery Methods As a defaut these come blank ...
I have several Customers who have a range of small balances owing of $.01, -$0.04 etc. How do I deal with anything under $1.00 that I am not going to chase my customer for? SOLUTION Run the Aged Trial Balance and highlight the transactions that you wa...
ON “SERVER” IE. PC (WIN7 PRO) THAT IS HOSTING INFUSION. DISABLE SMB 2.0: 1) Click Start, type regedit in the Start Search box, and then press ENTER. 2) Locate and then click the following registry subkey: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetS...
SOLUTION: Check the path in the dcexploc field in infdata for a comma in the name - Certified Partner Support or Infusion Helpdesk will be required
When duplicating a product, enter a new product code and get: product code already exists But the product is nowhere to be seen. You can see that it is on PRODUCTS but not on PRODBALS or PRODUCTS2 SOLUTION A product integrity check fixes it and the ...
ERROR MESSAGE: Error number 43 There is not enough memory to complete this operation Line number of error: 8 Program with error: BACKUPERROR SOLUTION: The system doesn't have enough RAM to complete this operation (not disk space but RAM). Close...
Trade Mark symbol is ASCII char(153) - for other symbols use Word - insert - symbol and look up ascii value for any special symbol you wish to embed in Infusion The symbol can be generated in Infusion by selecting Alt 0153 (hold down the Alt key then ty...
(as at 2012-11-06) Presently Infusion can support Direct Debit functionality to the following banks: - ASB (TXT extract file) - BNZ (AFI extract file) - National (TXT extract file) - Westpac
HOW DO I SET UP A RECURRING CUSTOMER INVOICE (I have used an example of a 6 month Gym Membership) 1. Enter a Customer Invoice and ensure the Recurring tickbox option is selected ie  RECURRING Select PROCESS 2. A Recurring Invoice Frequency pop-up...
I have a message on my screen that says "Today is Outside your Lockout Date" SOLUTION To change your Lockout Date settings go to Admin / Defaults / Manage Systems Defaults, change the dates as necessary.
A possible cause of email in Infusion not being sent may be due to Anonymous Relaying in Exchange 2007. Run the following from the Exchange Management Shell to allow anonymous logons to the receive connector after adding the "anonymous users" permission...
To keep track of all of the hours a staff member works in a day, non chargeable work needs to be accounted for. Each Staff member must have their own individual labour codes setup. These need to be of Job Management Type Staff. It is recommended that each...
Check Supplier Ratios on the products in question. If 0.00 (zero) is in this field then when you receipt in 3, 0 will go into stock. Update all Supplier Product Ratio's to be > = 1
I WOULD LIKE TO REPRINT A CUSTOMER RECEIPT? A Customer receipt cannot be reprinted. An option is to reprint the Customer invoice and mark as paid. Alternatively the Invoices a Payment have been associated with can be seen from the Customer Transactions ...
When Importing Supplier Invoices with Products (to invoice stage) there are two things that may cause inflated amounts to show as rounding: 1) If no MISC code and the product number does not exist, the GST content of the MISC code goes to rounding. So...
If the GET IMAGE button is used to add an image to a Product, Infusion will try to copy the selected graphic into the images folder. If the image file already exists there the user is asked if they wish to overwrite the existing file. So if an image alr...
We sell a customer many of the same products per month and want to run a report to check the total amount sold. Can we do this? SOLUTION Customers / Sales Analysis / Sales Analysis By Date Range Enter in the Date range to search by, Customer Number ...
  One method to register DLL files on your computer is via manual registration. Manually registering a DLL file is quite simple and can be done in only a few steps. In Windows click on Start and then click on Run. Input in the Run field cmd. From th...
Change your POS defaults > Preference: Tick Skip Description, Quantity, Rate and Discount fields. If the Allow Discounts and Allow Rate Changes fields on the right are selected you will still be able to edit these (and quantities) should you so desire.
We have replaced our Point of Sale (POS) computer, installed Infusion, opened POS and we are now getting a message saying to check your POS defaults. What else should we do? SOLUTION POS Defaults are set under the POS / POS Defaults menu If you have...
Font size change in Infusion after Microsoft Security Update 10th February 2015 The Microsoft Security Update KB3013455 10th February 2015 caused the font size in Infusion running on the following Windows Operating systems to change. Vista SP2 Serv...
Version 8.400 sees the release of a range Charts, Graphs and Gauges for users of Infusion. Access to each Chart is controlled under the Staff members’ account. To set this up select the Charts tab under the Staff Member within StaffManage Staff.   T...
I HAVE CREATED A FULL STOCKTAKE AND SOME OF MY PRODUCTS ARE NOT APPEARING. WHY WOULD THIS HAPPEN? Products will not appear on stocktakes if they are kitsets (set to sell when Invoiced), serial tracked, inactive or set not to track quantities. THEY ARE...
Drill down on the Invoice from the Invoices screen of an enquiry on the Supplier and see if the Invoice has been paid (ie. $0 showing in the suppopen section). If it has been paid then check if there are any payments dated ahead of the current date. If th...
A Contract Rate is a special rate that can be set for a Product, Product Group or Rental/Hire Group for a selected Customer. Contract Rates for Products can be set per Customer. Example Contract Rate Manage Customers/Select Customer/Contract Rate Ta...
With SMS Global we have capped the message size to 3 messages with a cap of 459 characters. Should the message exceed this it will sit as undelivered at SMS Global. The first three messages will not be delivered.
I want to print product labels when receipting in Packing Slips or Invoices with no prices but they default to having prices. Where can I change this? SOLUTION Admin / Defaults / Manage Products Choose the Label Format that you want to default to fr...
When running a ReIndex and an error message such as "C:INFUSIONDATAINVIDX.DBF is Missing or Invalid" is displayed the following steps should be taken to try and fix the problem: Take a copy of the affected dbf, fpt and cdx files from the DATA folder ...
HOW CAN SOMEONE CHANGE THE COST PRICE OF A PRODUCT? 1. By importing a Product file 2. By Receiving Products from Purchase Order 3. By editing actual Product Code
The System Verification report shows Customers and Suppliers all balancing, but the Customer ATB has a different general ledger total. This could be due to a number of unposted General Ledger transactions. So when the general ledger balance seems to diffe...
I would like to export out my Customer List can I do that? SOLUTION Under Customers / Utilities / Export All Customers You can export your customer list to a CSV file, you will get the screen below that will allow you to choose where you want to sav...
I would like to print a report that shows the product transfers from a particular location? 1. Print a Product Transaction Report by Type PRODUCTS / REPORTS / PRODUCT TRANSACTIONS - BY TYPE 2. Select the Date of the transaction, the Location and the T...
MINIMUM HARDWARE SPECIFICATIONS SINGLE TO 5 PCS (PEER TO PEER) 2 GHZ Dual Core Processor 80 GB Hard Drive at (least 40 GB Free) 4 GB RAM Broadband Internet Connection Windows 7 (32 or 64 bit) 1 GB Ethernet Network Adapter Monitor 22" Wide Screen ...
  There are a number of ways to import data into Infusion. One is through the Importing data option under the Admin menu. A number of different types of data can be imported. View the Data Type options available under the Admin / Manage Import Routine...
The Product code typed on code field of POS screen does not show until you press enter or tab SOLUTION This problem is caused by changing screen resolution settings. Change screen resolution to the recommended size and the problem no longer exists.
   Ensure that you have set the Email Defaults under Admin / Manage Email Defaults correctly. Tick Require User Name and Password. When using the mail.telecombusinesshub - or Sparkbusinessmail. You cannot have a default sending email address that star...
We gave a cash refund to a Customer and it was the only cash transaction of the day. After removing the Cash Drawer and trying to do the Balance Cash Drawer today I will have lesser float. How do I record this? SOLUTION Make sure that you have a POS F...
How do I have my Customer and Supplier name and addresses automatically use Capitals, Upper and Lower case. 1. Admin/Defaults/Manage System Defaults 2. Click the PREFERENCES tab. 3. Tick the box 'PROPER' - NAMES AND ADDRESSES
AGING SPECIFICATION Infusion offers two methods of aging for Suppliers and Customers. Each module can be set on a different method. The two types of aging are Monthly and Daily.These are configured under Admin / Defaults / Manage Customer Defaults or Ma...
PROBLEM We have a secure network environment and we need to enable a Firewall exception to allow Infusion Single-click remote access to work. Can you please advise what the port is that needs to be unlocked to allow this?   SOLUTION Port 5900 also...
When the system is set up to be on Payments Basis for GST it handles unallocated payments for Customers and Suppliers as follows ...... When you enter the Unallocated payment, you will see a positive transaction on the GST Audit report for either Income...
Where a job has multiple discounts, and you wish is for any one of the 'sections' - (products, cashbook, suppliers, labour, disbursement) - to be summarised or totalled: Infusion will not allow that, ie it insists on reverting to a detail view, if there...
In the letter folders you will see the letter files (which are rtf files, with the extension .ILD) These file can be opened with Wordpad and Word etc. Errors can currently occur if a file is too large and a client is trying to print multiple letters. Th...
We have recently moved and need to update our Business Details in Infusion. Where do we do that? SOLUTION Go to Admin / Other / Enter License Information, bring up your details and change those that need to be changed. Print off the form, sign and i...
If a stocktake is in progress, you can only print sheets for that stocktake. So if stocktake in progress for Group = FLOOR, then you cannot print sheets for Group = ADHESIVE
HOW DO I LOOK AT A PURCHASE ORDER THAT IS CLOSED? 1. Select the Product from PRODUCTS/PRODUCT ENQUIRY 2. Click the TRANSACTIONS tab. 3. Select the date range required (at the top of the product enquiry screen). 4. Right Mouse click over the RECEIPT...
The Job Scheduler/Calender is for scheduling Jobs for a Staff member. It can be used to manage Staff time and also indicate when an employee is out of the office, such as a dentist appointment. Before the Job Management Scheduler can be used a number of ...
The Infusion icon on the desktop when clicked shows The Demonstration Company and any company data files. To by-pass the selection screen _(example above) _change the target on the Infusion icon. Do this by: 1. Right mouse click on the Infusion icon on...
ISSUE: When creating a backup the file name field for the backup is blank SOLUTION: Select the Default Path option when doing the backup. Set it to a local folder (other folders may be OK to do this with as well) and Select. Run the Backup option an...
When consolidating departments / branches within the P & L section of the accounts - you cannot bring down the total of the cost of goods sold (sum of opening stock + purchases - closing stock) into a consolidated account. You must bring back the 3 parts ...
HOW DO I HANDLE A BOUNCED CHEQUE FROM A CUSTOMER? If a Customer payment, cheque or AP is returned by the bank as Unpaid (Dishonoured) then you need to process this against the Customer's Account. To do this firstly go to the Customer payment screen. ...
MESSAGE Cannot update the cursor XXXXXXXX, since it is read-only. SOLUTION This is likely to be a permissions problem - check the user has full access to read, write, execute, delete for the whole of the Infusion folder. Also check the network car...
The software is saying users are still logged in when I try to reindex Check Admin / Other / Who's Logged On to get them to log out of the system so you can perform your reindex.
INFUSION PRICING RULES Following are the rules used by Infusion software to calculate the Pricing used for a customer: * Check the customer file for the Price Group they are on (Sell 1 - 8 etc) * Once the Price Group has been identified check if Q...
The receipt printer was printing anything, except for the receipts from POS. The issue is that Server 2008 Remote Desktop uses and installs an "Remote Easy Print" Driver. This does not happen every time though, it can change. What we see happen is tha...
HOW DO I REVERSE A CUSTOMER PAYMENT? If by mistake, a Customer Payment has been : * applied to the wrong Customer account * applied to the correct Customer but against the wrong invoices * entered for the wrong amount It can be deleted via the ...
DPS EFTPOS INSTALLATION NOTES Infusion v8 includes DPS EFTPOS integration. Following are End User and hardware setup instructions for this. USER SETUP FOR A: NEW USER WITH NO CURRENT EFT POPS MERCHANT STATUS * Complete an online application form ...
Several display issues have been seen after Infusion users have upgraded their operating system to Windows 10. These have all been Windows related issues. PLEASE NOTE: IF THE FIRST OPTION DOES NOT WORK, UNDO AND THEN GO ON TO STEP TWO, DO NOT DO ALL STE...
We Imported new GL codes and they look fine (all in caps) in the products, but showing 'Unknown GL Code" next to actual code. This will happen when the file contains imported alpha codes and not capitalised the alpha so does not match the GL codes in fi...
The GRAPHICS DEVICE INTERFACE (GDI) is a Microsoft Windows [http://en.wikipedia.org/wiki/Microsoft_Windows]application programming interface [http://en.wikipedia.org/wiki/Application_programming_interface] and core operating system component responsible f...
"FILE ACCESS IS DENIED" ERROR 1705   1) Check Infusion has been excluded from being scanned by antivirus software on EVERY PC 2) The file (eg PDF) is open by another user 3) Check permissions for all users.  Check the permissions are set not just for ...
1. To set up a Float for POS. Create a GL Account for the POS Float - a Current Asset Transaction account On the Admin - Defaults - Manage Financial Defaults screen, enter the GL Account as the POS Float. Process a Cash Book Payment to record the...
To charge out the cost of consumables to Customers a Product code should be set up in SPROCKIT as: Product Code WC Product Description Workshop Consumables Retail - the price you wish to charge on each job EG $5 Latest Cost should be set as 50% of...
You have attempted to use a report band that is too large to fit on a page. Confirm that this is not a customised report Check if the error is coming up with any other report print If both checks above are YES then check which printer is set as defa...
MAPI Alternative email default for Foxy previewer means that it will use default Outlook settings to send emails. The email sent will sit in their Outlook Sent Items. SMTP/logins/passwords etc details shouldn't need to be entered as it will use the Outloo...
An invoice has been posted with an incorrect cost price.  Do I have to credit it and recharge it or can I fix it another way? SOLUTION If you are on Version 7 and above you can edit the parts of the invoice (not the total or the Retail price).  First ...
HOW DO YOU CLOSE OFF YEAR END? The Year End process rolls over balances and updates General Ledger account history, and purges transactions older than the time specified in the Customer, Supplier and Products defaults. Infusion stores Financial transa...
Introduction * Infusion in conjunction with Xtracta have worked very closely to provide users of Infusion with a very tight and easy to use solution allowing supplier invoices to be scanned from PDF, MS Word, Jpeg or Tiff files. These are automaticall...
FOXPRO C0000006 ERROR A C0000006 indicates that VFP is reporting an input/output problem. On a network, this normally is caused by the connection be interrupted or dropped in some manner. Make sure that you have Service Pack 1 for VFP 7. Also make sure ...
After installing Infusion and run MYOB Payroll which uses VFP the following error occurs: "Resource file version mismatch. Microsoft Visual FoxPro Visual FoxPro cannot start. Could not load resources." Cause : MYOB is installing the following out ...
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